Shipping Policy

We are sorry that Regular Airmail is currently unavailable

We ship from Malaysia to worldwide and currently offer two shipping options: Express or Regular Airmail. For Express Service, we use FedEx.

Transit time 2 to 7 working days for Express Service, and usually 2 to 3 weeks for Regular/Registered Airmail (sometimes longer).

* Please keep in mind weather conditions during the winter months can effect transit time.

All shipping costs are calculated automatically by our shopping cart based on the weight of the product(s) selected and destination. See tables below for a quick reference for express or standard shipping charge corresponding to weight.

* The weight of the products shown on our website are not the actual weight. Weight of packing material and volumetric weight have been factored in.

 

Express service zoning - determine the zone your country belongs to and refer to the table below for shipping charges:

 

Express service charges (in US$)

 

Weight(g)	Zone A	Zone B	Zone C	Zone D	Zone E	Zone F	Zone G	Australia / NZ	Japan	India
500	13	18	22	20	24	34	37	18	21	30
1000	17	24	30	29	34	46	51	26	30	43
1500	21	31	38	39	43	57	63	33	38	55
2000	26	37	46	47	53	68	75	40	45	67
2500	30	42	53	54	62	80	88	47	52	79
3000	40	58	76	86	82	122	194	82	84	102
3500	43	63	83	94	93	135	218	90	91	115
4000	47	68	90	101	104	148	241	98	99	128
4500	50	73	97	109	115	160	265	106	106	141
5000	53	78	104	117	125	173	288	115	114	155
5500	56	82	108	123	132	185	305	119	116	163
6000	58	85	111	129	139	197	322	123	119	172
6500	60	88	114	135	147	209	339	127	121	181
7000	62	91	117	141	154	221	356	132	124	189
7500	64	95	121	147	161	233	373	136	126	198
8000	67	98	124	153	168	245	390	140	129	207
8500	69	101	127	159	175	257	407	144	131	215
9000	71	104	130	166	182	269	424	149	134	224
9500	73	108	133	172	189	281	441	153	136	233
10000	75	111	137	178	196	293	458	157	139	241
10500	77	113	140	181	199	300	463	161	142	245

Note: 500g = 0.5kg = 1.1 lbs, 1000g = 1kg = 2.2 lbs

 

Regular Airmail Zoning - determine the zone your country belongs to and refer to the table below for shipping charges:

Zone 1	Brunei, Cambodia, Hong Kong, Indonesia, Laos, Myanmar, Philippines, Singapore, Thailand, Vietnam
Zone 2	Others

 

Regular Airmail Charges (US$):

We are sorry that Regular Airmail is currently unavailable

Weight (g)	Zone 1	Zone 2
150	9	12
250	10.50	15
500	12	24
1000	24	48
1500	36	64
2000	48	84
2500	60	105

 

Standard/Regular shipping does not have a tracking number and is not insured. It will usually takes 2 to 3 weeks to reach you but depending on the efficiency of your local post administration, festive season, weather condition, location etc, we have had cases where it took 5 weeks to arrive, and in some very rare cases up to 7 weeks. A shipment is only deemed lost if it's not received in the 7th week your order is shipped out. In that case, we can either re-send it or make a refund of the products price for you. Shipping fee will not be refunded.

Express Service to less populated or accessible areas will incur a surcharge (US$26 OR US$33 depending on location). The extended area or Out-of-Delivery (ODA) surcharges cannot be calculated automatically by our shopping cart and can only be assessed manually by our packing & shipping personnel when an order is received. Customers will be informed about it should this circumstance occur. You can refer to this FedEx list to determine if your address is in the Out-of-Delivery area or not.

Express ship methods are currently not available for APO/FPO addresses. For APO/FPO addresses, all orders will be shipped via our Standard Service only

If an Express shipment is returned to us because no one was available to receive it, the customer will have to bear the return charges. An arrangement can be made to re-send the order with the re-shipping fee chargeable to the customer. Else, a refund minus shipping fees (to and fro) incurred can be made upon request.

Our goal is to process all orders within 2 business days of receipt. Orders are processed and shipped during regular business hours (Monday through Friday, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days. Please note that additional fees may apply for incomplete or incorrect addresses.

We cannot be held responsible for lost of packages due to incorrect address provided by the customer.

 

Substitutions and Out-of-Stock Merchandise

In those unforeseen instances when product demand is higher than our supply of a particular item or product, we will attempt to contact you via email and gain your consent to replace or substitute the items, or have it refunded.

 

Product Appearance and What We Don't Guarantee 
1. All photos of our products are being taken by professionals and being touched up for web-viewing, therefore the actual product can appear different under different viewing environment and lighting conditions. 

2. We also DO NOT guarantee that the items are "100% scratch free, chip free and spotless" because different items have different quality criteria from different suppliers.We do not refund or accept returns on items that are perceived as not meeting "customer's personal quality expectations", such as perfection or overly immaculate expectations. Customers are suppose to clarify their expectations with our sales department if they are in doubt of any item quality prior to any purchase, and not after the purchase.

3. We cannot guarantee on the workmanship of the crafted items that do not meet customer's personal opinion and expectation because via the internet there are no means for our products to be felt and closely inspected by customers prior to purchase. Therefore if customers agree to make purchases through the internet, they have agreed on the suppliers inspection criteria. We also do not allow customers to purchase items to take a look at them to fulfill self-curiosity, then later request to return after they had satisfied their curiosity. 

4. In addition, some products that are handmade may not appear exactly the same as the ones shown in pictures, because handicrafts differ from one piece to another. Painted handicrafts may differ in colors, shapes, patterns etc. 

5. Also please take note that only grossly cohesive fracture is considered as a damage, thus claimable via shipping insurance. Adhesive drop-offs due to shipping shock vibe is not considered as a damage because the international courier does not recognize such claims, and it is the responsibility of customers to glue them back in the event that there is an adhesive problem aggravated by shock vibe. 

6. As many of our products are delicate in nature, we do not guarantee their lifetime, there is no warranty on how long the items will last in terms of their color, shine, intactness, usage and appearance. We only guarantee that items will arrive in good condition as they are supposed to be on the day of delivery. Any complaints or discrepancy made after 3 days of delivery CANNOT be entertained.

7. The bottom part of products are considered unimportant as far as appearance is concerned. Deliberately left unpolished or semi-finished, they may reveal huge spots, scratches, dents and any other cosmetically unnecessary defects that will be part of our acceptance criteria. This may also apply to the interiors, anything behind or certain part of items where cosmetic appearance is unnecessary. 

8. There is no reliability test conducted on the products lifetime and their use conditions. Therefore, any item broken or dismantled are NOT exchangeable or replaceable during its usage time. This includes any shortlife wear and tear of bracelets, amulets, tassels, pendants, necklaces etc. Customers are held responsible for their own usage conditions.

9. There is no guarantee for any defects or damage sustained on packaging materials. Shipping insurance does not cover for packaging materials. They are suppose to give way and sacrifice itself to protect items inside from getting damage. Therefore, no replacement or refund for dented or damaged packaging materials, containers, manufacturer's box or gift boxes no matter how pretty they should appear to be. Remember, all manufacturer's box and packaging materials are FREE and therefore they are not claimable.

10. Anything described as FREE on this website is subjected to availability. There is no guarantee on anything described as FREE. 

11. Items that are made from natural stone (eg. bracelets/pendants/decoratives of crystal and jade) may have uneven textures, different colors, different quality, carving scars, natural inclusions or original lines/cracks/cavity in them which may extend to the surface. Since each piece is carved by hand and not molded artificially, carving scars are possible and carving quality varies from one to another. For all items made from natural crystal, Each piece is unique on its own. Therefore, your purchase will not look exactly the same as in photos on our website and the sizes may vary from one piece to another. 

12. Items that are made from brass are held by tools and shaped through machining from blocks, there could be tiny tool marks or scratches visible under 30cm visual. Cast brass work experiences high heat process, gas defect, extreme shrinking and rough process steps, therefore they have "common irregularities" on their surfaces. They include blisters, bubbles, shrinkages, cavities, scratch lines, dents, tarnishes, dark spots, oxides etc. They are NOT considered as faulty and therefore are non rejectable. Despite obtaining from factories that provide high brass purity and the best in workmanship that supply only grade A pieces to us, common irregularities are still unavoidable. 

Canceling an Order

You may cancel an order at any time prior to processing at our center by emailing us. A 6% processing fee will be charged. Unfortunately, we are not able to cancel orders once they have been shipped.

 

Tracking Your Packages

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

Federal Express
Package tracking: https://www.fedex.com/en-us/tracking.html
U.S. customer service: (800) GoFedEx or (800) 463-3339

 

Tax

Our shipping fees do not include tax and duty. All International taxes, duties, and fees, if any, are the responsibility of the customer; the international rate charged is dependent upon individual country tax rates.

 

Damaged Shipment or Missing Item:

Only shipments with our Express Service are insured. Should any merchandise arrive damaged, please retain all packing materials and product. These Express Services may require evidence of the damage in order to pay any claim. Please contact us within 48 hours of receiving your package with damaged or missing merchandise and we will instruct you of the next step.

We cannot be held responsible for packages left on porches due to special instructions left for your courier driver.

 

Return Policy

We want you to be happy with the products that you purchase here at FengshuiMall.com so that you can fully harness their energy. We understand that sometimes a product must be returned and we will facilitate this as best we can. Please read and understand the following rules regarding returns.

1. Purchaser must contact us prior to making any return.
2. All returns must be made within 30 days they are received.
2. Purchaser is responsible for ALL return shipping charges.
3. Items returned must be in "like new" sellable condition.
4. All sales items are final and may not be returned.
5. Shipments that are refused by purchaser for any reason will be charged a 10% restocking fee plus any import duty/tax imposed on us by our customs. In addition, any and all shipping costs incurred in the transaction will be charged to the purchaser.