We ship from Malaysia to worldwide and currently offer two shipping options: Express or Regular Airmail. For Express Service, we use FedEx.

Transit time 2 to 7 working days for Express Service, and usually 2 to 3 weeks for Regular/Registered Airmail (sometimes longer).

* Please keep in mind weather conditions during the winter months can effect transit time.

All shipping costs are calculated automatically by our shopping cart based on the weight of the product(s) selected and destination. See tables below for a quick reference for express or standard shipping charge corresponding to weight.

* The weight of the products shown on our website are not the actual weight. Weight of packing material and volumetric weight have been factored in.

Express service zoning - determine the zone your country belongs to and refer to the table below for shipping charges:

Weight(g)	Zone B	C	E	F	G	H	M	N	O	P
500	12	23	20	25	25	26	25	19	18	19
1000	16	33	30	33	31	35	30	26	25	27
1500	20	41	38	41	38	43	38	32	31	34
2000	23	48	43	50	45	51	44	37	37	40
2500	26	55	49	54	52	59	49	43	43	45
3000	45	89	53	56	55	91	51	52	48	59
3500	48	97	57	57	57	102	52	56	54	64
4000	51	103	62	61	62	122	52	63	57	67
4500	55	110	66	66	67	134	57	67	63	72
5000	58	118	71	70	72	146	62	71	69	77
5500	59	129	71	70	84	173	71	75	69	77
6000	61	132	74	73	90	182	74	77	73	79
6500	63	135	77	76	95	192	78	80	76	80
7000	65	138	80	80	100	201	81	82	80	81
7500	67	142	83	83	105	210	85	85	83	82
8000	69	145	86	86	111	220	88	87	86	84
8500	71	148	89	89	116	229	92	90	90	85
9000	72	150	95	95	137	295	104	91	99	88
9500	74	153	98	98	143	307	108	94	103	89
10000	76	156	102	101	148	319	112	96	106	90
10500	77	159	103	103	152	322	113	98	108	92

Weight(g)	Zone R	S	T	U	V	W	X	Y	Z
500	16	19	20	19	18	19	16	14	19
1000	21	26	28	28	24	27	22	19	26
1500	26	32	34	35	29	34	27	23	32
2000	31	37	41	42	34	40	31	27	37
2500	35	43	46	49	39	45	36	31	43
3000	44	45	53	80	40	48	44	35	53
3500	47	46	58	87	41	52	48	37	57
4000	50	48	61	91	42	55	50	39	60
4500	53	52	65	97	45	59	54	41	64
5000	56	55	70	104	48	63	57	44	68
5500	58	56	70	131	49	78	58	44	68
6000	60	58	71	134	50	80	60	45	70
6500	62	60	73	137	52	82	62	46	73
7000	64	62	75	140	54	83	64	48	75
7500	66	63	77	143	55	85	66	49	77
8000	68	65	78	147	57	87	68	50	80
8500	70	67	80	150	59	89	70	52	82
9000	71	69	81	153	63	96	71	55	86
9500	73	71	83	157	64	98	73	56	88
10000	75	73	84	160	66	100	75	57	91
10500	76	74	86	163	67	102	76	58	92

Regular Airmail Zoning - determine the zone your country belongs to and refer to the table below for shipping charges:

Standard/Regular shipping does not have a tracking number and is not insured. It will usually takes 2 to 3 weeks to reach you but depending on the efficiency of your local post administration, festive season, weather condition, location etc, we have had cases where it took 5 weeks to arrive, and in some very rare cases up to 7 weeks. A shipment is only deemed lost if it's not received in the 7th week your order is shipped out. In that case, we can either re-send it or make a refund of the products price for you. Shipping fee will not be refunded.

Express Service to less populated or accessible areas will incur a surcharge (US$26 OR US$33 depending on location). The extended area or Out-of-Delivery (ODA) surcharges cannot be calculated automatically by our shopping cart and can only be assessed manually by our packing & shipping personnel when an order is received. Customers will be informed about it should this circumstance occur. You can refer to this FedEx list to determine if your address is in the Out-of-Delivery area or not.

Express ship methods are currently not available for APO/FPO addresses. For APO/FPO addresses, all orders will be shipped via our Standard Service only.

If your order exceeds 20kg, we may divide it into multiple parcels to ensure safe and efficient delivery. Each parcel will be carefully packaged and shipped, and you may receive them separately depending on the carrier's delivery process. This approach helps us maintain the quality of your order during transit.

If an Express shipment is returned to us because no one was available to receive it, the customer will have to bear the return charges. An arrangement can be made to re-send the order with the re-shipping fee chargeable to the customer. Else, a refund minus shipping fees (to and fro) incurred can be made upon request.

Our goal is to process all orders within 2 business days of receipt. Orders are processed and shipped during regular business hours (Monday through Friday, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days. Please note that additional fees may apply for incomplete or incorrect addresses.

We cannot be held responsible for lost of packages due to incorrect address provided by the customer.

In those unforeseen instances when product demand is higher than our supply of a particular item or product, we will attempt to contact you via email and gain your consent to replace or substitute the items, or have it refunded.

Product Appearance and Disclaimer of Guarantees

1. Variations in Appearance:
Our product images are professionally captured and edited for optimal online display. Due to varying viewing environments and lighting conditions, the actual product may appear different in person.

2. Quality Expectations:
We do not guarantee that items will be "100% free of scratches, chips, or blemishes," as quality criteria vary between suppliers. Returns or refunds are not accepted for products perceived as failing to meet personal standards of perfection or overly immaculate expectations. Customers uncertain about an item's quality should consult with our sales team before purchasing. Requests for returns based on unmet expectations after purchase will not be entertained.

3. Workmanship and Inspection:
Since online purchases prevent tactile inspection, we cannot guarantee that crafted items will meet personal opinions or expectations. By purchasing through the internet, customers agree to accept the supplier's inspection criteria. Items cannot be purchased solely for curiosity and then returned after inspection.

4. Handcrafted Variations:
Handmade items may differ from photos due to natural variances in craftsmanship. This includes differences in colors, patterns, and shapes for painted or handmade goods.

5. Shipping Insurance Limitations:
Shipping insurance covers only significant cohesive fractures considered as actual damages. Minor adhesive issues caused by shipping vibrations, such as parts detaching, are not covered. Customers are responsible for reapplying adhesive if necessary.

6. Lifespan and Durability:
Due to the delicate nature of many of our products, we do not guarantee their lifespan, including durability, shine, or appearance over time. We guarantee only that items will arrive in good condition upon delivery. Discrepancies or complaints made after three (3) days of delivery will not be entertained.

7. Cosmetic Finishing:
The underside, interior, or non-visible parts of products may feature unpolished or semi-finished areas, including scratches, dents, or other cosmetic imperfections. These are considered acceptable as they do not impact functionality.

8. Wear and Tear:
No reliability tests have been conducted to determine product lifespan under various usage conditions. Breakage, dismantling, or wear and tear (e.g., of bracelets, pendants, or amulets) during use are not covered under any exchange or replacement policy.

9. Packaging Materials:
We do not guarantee the condition of packaging materials, including manufacturer's boxes or gift boxes, as they are intended to protect the item during transit. Damages to packaging materials are not claimable under shipping insurance and will not be refunded or replaced.

10. Free Items:
Items described as "free" on our website are subject to availability. We do not guarantee the inclusion or quality of free items.

11. Natural Stone Products:
Products made from natural stones such as jade or crystal may have natural inclusions, uneven textures, color variations, carving scars, or visible cracks. Each piece is hand-carved and unique, so sizes and appearances may differ from the photos on our website.

12. Brass Products:
Brass items, shaped through machining or casting processes, may feature visible tool marks, bubbles, scratches, tarnishes, or surface irregularities due to high-heat manufacturing. These are considered normal and not grounds for rejection. Even with high-quality suppliers providing Grade A brass, minor imperfections are unavoidable.

You may cancel an order at any time prior to processing at our center by emailing us. A 6% processing fee will be charged. Unfortunately, we are not able to cancel orders once they have been shipped.

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

Our shipping fees do not include tax and duty. All International taxes, duties, and fees, if any, are the responsibility of the customer; the international rate charged is dependent upon individual country tax rates.

Only shipments with our Express Service are insured. Should any merchandise arrive damaged, please retain all packing materials and product. These Express Services may require evidence of the damage in order to pay any claim. Please contact us within 48 hours of receiving your package with damaged or missing merchandise and we will instruct you of the next step.

We cannot be held responsible for packages left on porches due to special instructions left for your courier driver.

We want you to be happy with the products that you purchase here at FengshuiMall.com so that you can fully harness their energy. We understand that sometimes a product must be returned and we will facilitate this as best we can. Please read and understand the following rules regarding returns.

1. Purchaser must contact us prior to making any return.
2. All returns must be made within 30 days they are received.
2. Purchaser is responsible for ALL return shipping charges.
3. Items returned must be in "like new" sellable condition.
4. All sales items are final and may not be returned.
5. Shipments that are refused by purchaser for any reason will be charged a 10% restocking fee plus any import duty/tax imposed on us by our customs. In addition, any and all shipping costs incurred in the transaction will be charged to the purchaser.

Malaysia	$2.50/1 kg
Zone B:	Macau
Zone C:	Brunei, Laos, Cambodia, Mongolia
Zone E:	United States (USA), Canada, Puerto Rico, Mexico
Zone F:	Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faeroe Islands, Finland, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine
Zone G:	Afghanistan, Albania, American Samoa, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia-Herzegovina, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Curacao, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Fiji, French Guiana, French Polynesia, Georgia, Gibraltar, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Haiti, Honduras, Iraq, Jamaica, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macedonia, Maldives, Marshall Islands, Martinique, Micronesia, Monserrat, Montenegro, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine Autonomous, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Republic of Moldova, Saint Lucia, Samoa, Saudi Arabia, South Africa, Sri Lanka, St. Kitts and evis, St. Maarten, St. Martin, St. Vincent & the Grenadines, Suriname, Syrian Arab Republic, Tonga, Trinidad & Tobago, Turks & Caicos Islands, U.S. Virgin Islands, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis & Futuna, Yemen
Zone H:	Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Congo, Côte D'ivoire (Ivory Coast), Democratic Republic of the Congo, Djibouti, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Réunion, Senegal, Seychelles, Swaziland, Togo, Tunisia, Uganda, United Republic of Tanzania, Zambia, Zimbabwe
Zone M:	Belgium, France, Germany, Italy, Netherlands, Spain, United Kingdom (Great Britain)
Zone N:	Vietnam
Zone O:	India
Zone P:	Japan
Zone R:	Thailand
Zone S:	Philippines
Zone T:	Indonesia
Zone U:	Australia, New Zealand
Zone V:	Hong Kong
Zone W:	China
Zone X:	Taiwan
Zone Y:	Singapore
Zone Z:	South Korea

Zone 1	Brunei, Cambodia, Hong Kong, Indonesia, Laos, Myanmar, Philippines, Singapore, Thailand, Vietnam
Zone 2	Others

Weight (g)	Zone 1	Zone 2
150	9	12
250	10.50	15
500	12	24
1000	24	48
1500	36	64
2000	48	84
2500	60	105