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Shipping Policy


 

We currently offer two shipping options: Express or Regular Airmail. For Express Service, we may use FedEx, DHL or UPS based on our discretion. The same shipping charges apply to any of the Express Services that we offer.

Transit time 2 to 7 days for Express Service, and 2 to 3 weeks for Regular Airmail.

* Please keep in mind weather conditions during the winter months can effect transit time.

All shipping costs are calculated automatically by our shopping cart based on the weight of the product(s) selected and destination. See tables below for a quick reference for express or standard shipping charge corresponding to weight.

* The weight of the products shown on our website are not the actual weight. Weight of packing material and volumetric weight have been factored in.

 

Express service zoning - determine the zone your country belongs to and refer to the table below for shipping charges:

Zone A Singapore
Malaysia $2.50/1 kg
Zone Australia Australia
Zone India India
Zone Japan Japan
Zone B: Hong Kong, Korea, Macau, Philippines, Taiwan, Thailand and Vietnam
Zone C: Brunei, China, Indonesia and New Zealand
Zone D: United States (USA), Canada, Puerto Rico
Zone E: Austria, Belgium, Channel Islands, Czech Republic, Denmark, England, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Laos, Liechtenstein, Luxembourg, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Slovak Republic, Spain, Sri Lanka, Sweden, Switzerland, United Kingdom and Vatican City
Zone F: Argentina, Bahrain, Brazil, Chile, Colombia, Costa Rica, East Timor, El Salvador, Fiji, Guam, Guatemala, Honduras, New Caledonia, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Peru, Romania, Russia, Saipan, Saudi Arabia, Samoa, Serbia, Tonga, Trinidad & Tobago, Turkey, United Arab Emirates, Ukraine, Uruguay, Venezuela
Zone F1: Albania, Andorra, Anguilla, Antigua, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Barbuda, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia-Herzegovina, British Virgin Islands, Bulgaria, Cayman Islands, Croatia, Cyprus, Dominica, Dominican Republic, Ecuador, Egypt, Estonia, French Guiana, Georgia, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Kazakhstan,Kyrgyzstan, Latvia, Lebanon, Lithuania, Macedonia, Maldives, Malta, Martinique, Moldova, Montserrat, Nepal, Nicaragua, Oman, Paraguay, St. Barthelemy, St. Croix, St. John, Suriname, Syria, Turks & Caicos Islands, U.S. Virgin Islands, Uzbekistan, and Yemen.
Zone G:

American Samoa, French Polynesia, Ghana, Maritius, Marshall Island, Micronesia, Mongolia, Morocco, Nigeria, Palau, South Africa, Tahiti, Tunisia and Wallis & Futuna

Zone G1: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Congo, Djibouti, Eritrea, Ethiopia, Gabon, Gambia, Guinea, Iceland, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mozambique, Namibia, Niger, Reunion Island, Rwanda, Senegal, Seychelles, Swaziland, Tanzania, Togo, Uganda, Zambia and Zimbabwe

 

Express service charges (in US$)

Weight (g)
Zone A
Zone B
Zone C
Zone D
Zone E
Zone F
Zone F1
Zone G
Zone G1
Australia
Japan
India
500
9 13 15 13 17 23 22 24 24 12 15 19
1000
12 17 20 19 23 31 30 34 34 17 20 28
1500
15 22 26 25 30 39 38 42 42 20 25 36
2000
17 26 31 30 36 47 46 50 50 24 29 44
2500
19 29 35 35 42 54 53 58 58 28 34 52
3000
23 31 45 40 47 65 80 106 130 40 41 58
3500
24 32 47 45 50 73 88 120 145 44 46 65
4000
25 33 51 50 56 81 96 135 160 48 51 72
4500
26 35 54 55 61 89 104 150 175 51 56 79
5000
27 38 58 59 67 97 113 164 190 55 61 86
5500
28 40 60 62 71 102 120 174 202 57 62 90
6000
29 41 62 64 74 108 128 184 213 58 63 95
6500
30 43 64 65 77 113 135 193 224 60 64 100
7000
31 45 66 68 81 119 143 203 235 61 65 104
7500
32 46 68 70 84 124 150 213 246 63 66 109
8000
33 48 69 73 88 129 158 222 258 64 67 113
8500
34 50 70 75 92 135 165 232 269 66 68 118
9000
35 51 71 77 95 140 173 242 280 67 69 122
9500
36 53 72 79 99 145 180 251 291 69 70 127
10000
37 55 71 80 102 151 188 261 303 71 71 131
10500
38 56 72 83 104 154 192 262 306 72 72 133

Note: 500g = 0.5kg = 1.1 lbs, 1000g = 1kg = 2.2 lbs

 

Regular Airmail Zoning - determine the zone your country belongs to and refer to the table below for shipping charges:

Zone 1-1: Brunei, Singapore
Zone 2-2: Indonesia, Myanmar, Thailand, Hong Kong
Zone 2-3: Cambodia, Laos, Vietnam
Zone 3-2: China, Bangladesh, Macau, Sri Lanka, Taiwan
Zone 3-4: India, Australia, Japan
Zone 3-5: Korea (South), New Zealand
Zone 3-6: Fiji, Korea (North), Mongolia
Zone 4-4 Pakistan, Qatar, Saudi Arabia
Zone 4-5 Bhutan, Maldives, Nepal, Austria, Bahrain, Bulgaria, Croatia, Czech Republic, Gibraltar (Uk), Greece, Iraq, Italy, Liechtenstein, Luxembourg, Monaco (France), Netherlands, San Marino, Slovakia, Vatican City
Zone 4-6

Belgium, Cyprus, Denmark, Egypt, Faroe Island, Finland, France, Germany, Hungary, Jordan, Kuwait, Lebanon, Lithuania, Macedonia, Mauritius, Morocco, Norway, Poland, Portugal, Puerto Rico, Romania, Serbia, South Africa, Spain, Sweden, Switzerland, Trinidad & Tobago, Ukraine...

Zone 4-7 Papua New Guinea, Alaska, American Samoa, Argentina, Aruba, Bahamas, Barbados, Belize, Brazil, British Colombia, Burkina Faso, Canada, canary Island, Cayman Islands, Central African, Rep., Chile, Colombia, Cuba, French Guiana, French Polynesia, Greenland, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Honduras, Iceland, Ireland, Madagascar, Mexico, Panama, Paraguay, Peru, Russia, Tibet, Turkey, United Kingdom, United States, Uruguay, Venezuela, Virgin Island (UK), Virgin Island (USA), Wake Island (USA)...

 

Regular Airmail Charges (US$):

Weight (g)
1-1
2-2
3-2
3-4
3-5
4-4
4-5
4-6
4-7
Philippines
UAE
150 4.00 4.00 4.60 4.60 4.60 4.60 4.60 4.60 4.60 4.00 4.60
250 6.00 6.00 7.50 7.50 7.50 7.50 7.50 7.50 7.50 6.00 7.50
500 9.00 9.00 12.50 12.50 12.50 12.50 12.50 12.50 12.50 9.00 12.50
1000 12.90 13.20 19.00 20.00 19.00 22.00 22.00 22.00 23.00 14.70 23.50
1500 14.00 16.20 23.00 24.00 23.00 26.40 26.40 26.40 27.00 17.70 27.90
2000 15.00 20.20 29.00 30.00 29.00 33.40 33.40 33.40 34.00 21.70 34.90
2500 16.10 22.90 32.70 39.50 46.20 38.50 46.20 54.30 66.00 24.40 40.00
3000 17.20 25.00 35.60 43.20 50.60 42.20 50.60 60.20 73.40 26.50 43.70
3500 18.30 27.10 38.50 45.90 55.00 45.90 55.00 66.00 80.70 28.60 47.40
4000 19.40 29.20 41.40 49.60 59.40 49.60 59.40 71.80 88.00 30.70 51.10
4500 20.50 31.30 44.30 53.30 63.80 53.30 63.80 77.60 95.30 32.80 54.80
5000 21.60 33.40 47.20 57.00 68.20 57.00 68.20 83.40 102.60 34.90 58.50
5500 22.70 35.50 50.10 60.70 72.60 60.70 72.60 89.20 109.90 37.00 62.20
6000 23.80 37.60 53.00 64.40 77.00 64.40 77.00 95.00 117.20 39.10 65.90
6500 24.90 39.70 55.90 68.10 81.40 68.10 81.40 100.80 124.50 41.20 69.60
7000 26.00 41.80 58.80 71.80 85.80 71.80 85.80 106.60 131.80 43.30 73.30
7500 27.10 43.90 61.70 75.50 90.20 75.50 90.20 112.40 139.10 45.40 77.00
8000 28.20 46.00 64.60 79.20 94.60 79.20 94.60 118.20 146.40 47.50 80.70
8500 29.30 48.10 67.50 82.90 99.00 82.90 99.00 124.00 153.70 49.60 84.40
9000 30.40 50.20 70.40 86.60 103.40 86.60 103.40 129.80 161.00 51.70 88.10
9500 31.50 52.30 73.30 90.30 107.80 90.30 107.80 135.60 168.30 53.80 91.80
10000 32.60 54.40 76.20 94.00 112.20 94.00 112.20 141.40 175.60 55.90 95.50

Standard shipping does not have a tracking number and is not insured. It will usually takes 2 to 3 weeks to reach you but depending on the efficiency of your local post administration, festive season, weather condition, location etc, we have had cases where it took 5 weeks to arrive, and in some very rare cases up to 7 weeks. A shipment is only deemed lost if it's not received in the 7th week your order is shipped out.

Express Service to less populated or accessible areas will incur a surcharge. The extended area surcharges cannot be calculated automatically by our shopping cart and can only be assessed manually by our packing & shipping personnel when an order is received. Customers will be informed about it should this rare circumstance occur.

Express ship methods are currently not available for APO/FPO addresses. For APO/FPO addresses, all orders will be shipped via our Standard Service only

If an Express shipment is returned to us because no one was available to receive it, the customer will have to bear the return charges. An arrangement can be made to re-send the order with the re-shipping fee chargeable to the customer. Else, a refund minus shipping fees (to and fro) incurred can be made upon request.

Our goal is to process all orders within 2 business days of receipt. Orders are processed and shipped during regular business hours (Monday through Friday, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days. Please note that additional fees may apply for incomplete or incorrect addresses.

We cannot be held responsible for lost of packages due to incorrect address provided by the customer.

 

Substitutions and Out-of-Stock Merchandise

In those unforeseen instances when product demand is higher than our supply of a particular item or product, we will attempt to contact you via email and gain your consent to replace or substitute the items, or have it refunded.

 

Product Appearance and What We Don't Guarantee 
1. All photos of our products are being taken by professionals and being touched up for web-viewing, therefore the actual product can appear different under different viewing environment and lighting conditions. 

2. We also DO NOT guarantee that the items are "100% scratch free, chip free and spotless" because different items have different quality criteria from different suppliers.We do not refund or accept returns on items that are perceived as not meeting "customer's personal quality expectations", such as perfection or overly immaculate expectations. Customers are suppose to clarify their expectations with our sales department if they are in doubt of any item quality prior to any purchase, and not after the purchase.

3. We cannot guarantee on the workmanship of the crafted items that do not meet customer's personal opinion and expectation because via the internet there are no means for our products to be felt and closely inspected by customers prior to purchase. Therefore if customers agree to make purchases through the internet, they have agreed on the suppliers inspection criteria. We also do not allow customers to purchase items to take a look at them to fulfill self-curiosity, then later request to return after they had satisfied their curiosity. 

4. In addition, some products that are handmade may not appear exactly the same as the ones shown in pictures, because handicrafts differ from one piece to another. Painted handicrafts may differ in colors, shapes, patterns etc. 

5. Also please take note that only grossly cohesive fracture is considered as a damage, thus claimable via shipping insurance. Adhesive drop-offs due to shipping shock vibe is not considered as a damage because the international courier does not recognize such claims, and it is the responsibility of customers to glue them back in the event that there is an adhesive problem aggravated by shock vibe. 

6. As many of our products are delicate in nature, we do not guarantee their lifetime, there is no warranty on how long the items will last in terms of their color, shine, intactness, usage and appearance. We only guarantee that items will arrive in good condition as they are supposed to be on the day of delivery. Any complaints or discrepancy made after 3 days of delivery CANNOT be entertained.

7. The bottom part of products are considered unimportant as far as appearance is concerned. Deliberately left unpolished or semi-finished, they may reveal huge spots, scratches, dents and any other cosmetically unnecessary defects that will be part of our acceptance criteria. This may also apply to the interiors, anything behind or certain part of items where cosmetic appearance is unnecessary. 

8. There is no reliability test conducted on the products lifetime and their use conditions. Therefore, any item broken or dismantled are NOT exchangeable or replaceable during its usage time. This includes any shortlife wear and tear of bracelets, amulets, tassels, pendants, necklaces etc. Customers are held responsible for their own usage conditions.

9. There is no guarantee for any defects or damage sustained on packaging materials. Shipping insurance does not cover for packaging materials. They are suppose to give way and sacrifice itself to protect items inside from getting damage. Therefore, no replacement or refund for dented or damaged packaging materials, containers, manufacturer's box or gift boxes no matter how pretty they should appear to be. Remember, all manufacturer's box and packaging materials are FREE and therefore they are not claimable.

10. Anything described as FREE on this website is subjected to availability. There is no guarantee on anything desribed as FREE. 

11. Items that are made from natural stone (eg. bracelets/pendants/decoratives of crystal and jade) may have uneven textures, different colors, different quality, carving scars, natural inclusions or original lines/cracks/cavity in them which may extend to the surface. Since each piece is carved by hand and not molded artificially, carving scars are possible and carving quality varies from one to another. For all items made from natural crystal, Each piece is unique on its own. Therefore, your purchase will not look exactly the same as in photos on our website and the sizes may vary from one piece to another. 

12. Items that are made from brass are held by tools and shaped through machining from blocks, there could be tiny tool marks or scratches visible under 30cm visual. Cast brass work experiences high heat process, gas defect, extreme shrinking and rough process steps, therefore they have "common irregularities" on their surfaces. They include blisters, bubbles, shrinkages, cavities, scratch lines, dents, tarnishes, dark spots, oxides etc. They are NOT considered as faulty and therefore are non rejectable. Despite obtaining from factories that provide high brass purity and the best in workmanship that supply only grade A pieces to us, common irregularities are still unavoidable. 

Canceling an Order

You may cancel an order at any time prior to processing at our center by emailing us. Unfortunately, we are not able to cancel orders once they have been shipped. A 6% processing fee will be charged for orders paid through 2checkout.com.

 

Tracking Your Packages

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

UPS
Package tracking: www.ups.com/tracking/tracking.html
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com.

Federal Express
Package tracking: www.fedex.com/us/tracking/
U.S. customer service: (800) GoFedEx or (800) 463-3339

DHL
Package tracking: http://track.dhl-usa.com/TrackByNbr.asp
U.S. customer service: 1-800-CALL-DHL (1-800-225-5345), or http://www.dhl-usa.com/email/i_emailairborne_optn.asp?nav=ContactUs/EmailUs

 

Tax

Out shipping fees do not include tax and duty. All International taxes, duties, and fees, if any, are the responsibility of the customer; the international rate charged is dependent upon individual country tax rates.

 

Damaged Shipment or Missing Item:

Only shipments with our Express Service are insured. Should any merchandise arrive damaged, please retain all packing materials and product. These Express Services may require evidence of the damage in order to pay any claim. Please contact us within 48 hours of receiving your package with damaged or missing merchandise and we will instruct you of the next step.

We cannot be held responsible for packages left on porches due to special instructions left for your courier driver.

 

Return Policy

We want you to be happy with the products that you purchase here at FengshuiMall.com so that you can fully harness their energy. We understand that sometimes a product must be returned and we will facilitate this as best we can. Please read and understand the following rules regarding returns.

1. Purchaser must contact us prior to making any return.
2. All returns must be made within 30 days they are received.
2. Purchaser is responsible for ALL return shipping charges.
3. Items returned must be in "like new" sellable condition.
4. All sales items are final and may not be returned.
5. Shipments that are refused by purchaser for any reason will be charged a 10% restocking fee. In addition, any and all shipping costs incurred in the transaction will be charged to the purchaser.
 

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