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Shipping Policy


 

We currently offer two shipping options: Express or Regular Airmail. For Express Service, we may use FedEx, DHL or UPS based on our discretion. The same shipping charges apply to any of the Express Services that we offer.

Transit time 2 to 7 days for Express Service, and 2 to 3 weeks for Regular Airmail.

* Please keep in mind weather conditions during the winter months can effect transit time.

All shipping costs are calculated automatically by our shopping cart based on the weight of the product(s) selected and destination. See tables below for a quick reference for express or standard shipping charge corresponding to weight.

* The weight of the products shown on our website are not the actual weight. Weight of packing material and volumetric weight have been factored in.

 

Express service zoning - determine the zone your country belongs to and refer to the table below for shipping charges:

Zone A Singapore
Malaysia $2.50/1 kg
Zone Australia Australia
Zone India India
Zone Japan Japan
Zone B: Hong Kong, Korea, Macau, Philippines, Taiwan, Thailand and Vietnam
Zone C: Brunei, China, Indonesia and New Zealand
Zone D: United States (USA), Canada, Puerto Rico
Zone E: Austria, Belgium, Channel Islands, Czech Republic, Denmark, England, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Laos, Liechtenstein, Luxembourg, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Slovak Republic, Spain, Sri Lanka, Sweden, Switzerland, United Kingdom and Vatican City
Zone F: Argentina, Bahrain, Brazil, Chile, Colombia, Costa Rica, East Timor, El Salvador, Fiji, Guam, Guatemala, Honduras, New Caledonia, Northern Mariana Islands, Panama, Papua New Guinea, Peru, Romania, Russia, Saipan, Saudi Arabia, Samoa, Serbia, Tonga, Trinidad & Tobago, Turkey, United Arab Emirates, Ukraine, Uruguay, Venezuela
Zone F1: Albania, Andorra, Anguilla, Antigua, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Barbuda, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia-Herzegovina, British Virgin Islands, Bulgaria, Cayman Islands, Croatia, Cyprus, Dominica, Dominican Republic, Ecuador, Egypt, Estonia, French Guiana, Georgia, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Kazakhstan,Kyrgyzstan, Latvia, Lebanon, Lithuania, Macedonia, Maldives, Malta, Martinique, Moldova, Montserrat, Nepal, Nicaragua, Oman, Paraguay, St. Barthelemy, St. Croix, St. John, Suriname, Syria, Turks & Caicos Islands, U.S. Virgin Islands, Uzbekistan, and Yemen.
Zone G:

American Samoa, French Polynesia, Ghana, Maritius, Marshall Island, Micronesia, Mongolia, Morocco, Nigeria, Palau, South Africa, Tahiti, Tunisia and Wallis & Futuna

Zone G1: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Congo, Djibouti, Eritrea, Ethiopia, Gabon, Gambia, Guinea, Iceland, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mozambique, Namibia, Niger, Reunion Island, Rwanda, Senegal, Seychelles, Swaziland, Tanzania, Togo, Uganda, Zambia and Zimbabwe

 

Express service charges (in US$)

Weight (g)
Zone A
Zone B
Zone C
Zone D
Zone E
Zone F
Zone F1
Zone G
Zone G1
Australia
Japan
India
500
8 11 14 10 15 22 22 24 24 11 13 19
1000
11 15 19 16 21 30 30 33 33 15 19 27
1500
13 19 25 22 28 37 37 41 41 19 24 36
2000
16 23 30 27 34 45 45 49 49 23 29 44
2500
18 27 34 31 40 52 52 57 57 26 33 51
3000
21 27 40 36 45 65 80 106 130 40 41 58
3500
22 30 44 41 50 73 88 120 145 44 46 65
4000
23 33 48 46 56 81 96 135 160 48 51 72
4500
25 35 51 50 61 89 104 150 175 51 56 79
5000
26 38 55 55 67 97 113 164 190 55 61 86
5500
27 40 57 57 71 102 120 174 202 57 62 90
6000
28 41 58 59 74 108 128 184 213 58 63 95
6500
29 43 60 62 77 113 135 193 224 60 64 100
7000
30 45 61 63 81 119 143 203 235 61 65 104
7500
31 46 63 65 84 124 150 213 246 63 66 109
8000
31 48 64 68 88 129 158 222 258 64 67 113
8500
32 50 66 70 92 135 165 232 269 66 68 118
9000
33 51 67 72 95 140 173 242 280 67 69 122
9500
34 53 69 74 99 145 180 251 291 69 70 127
10000
35 55 71 76 102 151 188 261 303 71 71 131
10500
35 56 72 78 104 154 192 262 306 72 72 133

Note: 500g = 0.5kg = 1.1 lbs, 1000g = 1kg = 2.2 lbs

 

Regular Airmail Zoning - determine the zone your country belongs to and refer to the table below for shipping charges:

Zone 1-1: Brunei, Singapore
Zone 2-2: Indonesia, Myanmar, Thailand, Hong Kong
Zone 2-3: Cambodia, Laos, Vietnam
Zone 3-2: China, Bangladesh, Macau, Sri Lanka, Taiwan
Zone 3-4: India, Australia, Japan
Zone 3-5: Korea (South), New Zealand
Zone 3-6: Fiji, Korea (North), Mongolia
Zone 4-4 Pakistan, Qatar, Saudi Arabia
Zone 4-5 Bhutan, Maldives, Nepal, Austria, Bahrain, Bulgaria, Croatia, Czech Republic, Gibraltar (Uk), Greece, Iraq, Italy, Liechtenstein, Luxembourg, Monaco (France), Netherlands, San Marino, Slovakia, Vatican City
Zone 4-6

Belgium, Cyprus, Denmark, Egypt, Faroe Island, Finland, France, Germany, Hungary, Jordan, Kuwait, Lebanon, Lithuania, Macedonia, Mauritius, Morocco, Norway, Poland, Portugal, Puerto Rico, Romania, Serbia, South Africa, Spain, Sweden, Switzerland, Trinidad & Tobago, Ukraine...

Zone 4-7 Papua New Guinea, Alaska, American Samoa, Argentina, Aruba, Bahamas, Barbados, Belize, Brazil, British Colombia, Burkina Faso, Canada, canary Island, Cayman Islands, Central African, Rep., Chile, Colombia, Cuba, French Guiana, French Polynesia, Greenland, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Honduras, Iceland, Ireland, Madagascar, Mexico, Panama, Paraguay, Peru, Russia, Tibet, Turkey, United Kingdom, United States, Uruguay, Venezuela, Virgin Island (UK), Virgin Island (USA), Wake Island (USA)...

 

Regular Airmail Charges (US$):

Weight (g)
1-1
2-2
3-2
3-4
3-5
4-4
4-5
4-6
4-7
Philippines
UAE
150 4.00 4.00 4.60 4.60 4.60 4.60 4.60 4.60 4.60 4.00 4.60
250 6.00 6.00 7.50 7.50 7.50 7.50 7.50 7.50 7.50 6.00 7.50
500 9.00 9.00 12.50 12.50 12.50 12.50 12.50 12.50 12.50 9.00 12.50
1000 12.90 13.20 19.00 20.00 19.00 22.00 22.00 22.00 23.00 14.70 23.50
1500 14.00 16.20 23.00 24.00 23.00 26.40 26.40 26.40 27.00 17.70 27.90
2000 15.00 20.20 29.00 30.00 29.00 33.40 33.40 33.40 34.00 21.70 34.90
2500 16.10 22.90 32.70 39.50 46.20 38.50 46.20 54.30 66.00 24.40 40.00
3000 17.20 25.00 35.60 43.20 50.60 42.20 50.60 60.20 73.40 26.50 43.70
3500 18.30 27.10 38.50 45.90 55.00 45.90 55.00 66.00 80.70 28.60 47.40
4000 19.40 29.20 41.40 49.60 59.40 49.60 59.40 71.80 88.00 30.70 51.10
4500 20.50 31.30 44.30 53.30 63.80 53.30 63.80 77.60 95.30 32.80 54.80
5000 21.60 33.40 47.20 57.00 68.20 57.00 68.20 83.40 102.60 34.90 58.50
5500 22.70 35.50 50.10 60.70 72.60 60.70 72.60 89.20 109.90 37.00 62.20
6000 23.80 37.60 53.00 64.40 77.00 64.40 77.00 95.00 117.20 39.10 65.90
6500 24.90 39.70 55.90 68.10 81.40 68.10 81.40 100.80 124.50 41.20 69.60
7000 26.00 41.80 58.80 71.80 85.80 71.80 85.80 106.60 131.80 43.30 73.30
7500 27.10 43.90 61.70 75.50 90.20 75.50 90.20 112.40 139.10 45.40 77.00
8000 28.20 46.00 64.60 79.20 94.60 79.20 94.60 118.20 146.40 47.50 80.70
8500 29.30 48.10 67.50 82.90 99.00 82.90 99.00 124.00 153.70 49.60 84.40
9000 30.40 50.20 70.40 86.60 103.40 86.60 103.40 129.80 161.00 51.70 88.10
9500 31.50 52.30 73.30 90.30 107.80 90.30 107.80 135.60 168.30 53.80 91.80
10000 32.60 54.40 76.20 94.00 112.20 94.00 112.20 141.40 175.60 55.90 95.50

Standard shipping does not have a tracking number and is not insured. It will usually takes 2 to 3 weeks to reach you but depending on the efficiency of your local post administration, festive season, weather condition, location etc, we have had cases where it took 5 weeks to arrive, and in some very rare cases up to 7 weeks. A shipment is only deemed lost if it's not received in the 7th week your order is shipped out.

Express Service to less populated or accessible areas will incur a surcharge. The extended area surcharges cannot be calculated automatically by our shopping cart and can only be assessed manually by our packing & shipping personnel when an order is received. Customers will be informed about it should this rare circumstance occur.

Express ship methods are currently not available for APO/FPO addresses. For APO/FPO addresses, all orders will be shipped via our Standard Service only

If an Express shipment is returned to us because no one was available to receive it, the customer will have to bear the return charges. An arrangement can be made to re-send the order with the re-shipping fee chargeable to the customer. Else, a refund minus shipping fees (to and fro) incurred can be made upon request.

Our goal is to process all orders within 2 business days of receipt. Orders are processed and shipped during regular business hours (Monday through Friday, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days. Please note that additional fees may apply for incomplete or incorrect addresses.

 

Substitutions and Out-of-Stock Merchandise

In those unforeseen instances when product demand is higher than our supply of a particular item or product, we will attempt to contact you via email and gain your consent to replace or substitute the items, or have it refunded.

 

Canceling an Order

You may cancel an order at any time prior to processing at our center by emailing us. Unfortunately, we are not able to cancel orders once they have been shipped

 

Tracking Your Packages

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

UPS
Package tracking: www.ups.com/tracking/tracking.html
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com.

Federal Express
Package tracking: www.fedex.com/us/tracking/
U.S. customer service: (800) GoFedEx or (800) 463-3339

DHL
Package tracking: http://track.dhl-usa.com/TrackByNbr.asp
U.S. customer service: 1-800-CALL-DHL (1-800-225-5345), or http://www.dhl-usa.com/email/i_emailairborne_optn.asp?nav=ContactUs/EmailUs

 

Tax

Out shipping fees do not include tax and duty. All International taxes, duties, and fees, if any, are the responsibility of the customer; the international rate charged is dependent upon individual country tax rates.

 

Damaged Shipment or Missing Item:

Only shipments with our Express Service are insured. Should any merchandise arrive damaged, please retain all packing materials and product. These Express Services may require evidence of the damage in order to pay any claim. Please contact us within 48 hours of receiving your package with damaged or missing merchandise and we will instruct you of the next step.

We cannot be held responsible for packages left on porches due to special instructions left for your courier driver.

 

Return Policy

We want you to be happy with the products that you purchase here at FengshuiMall.com so that you can fully harness their energy. We understand that sometimes a product must be returned and we will facilitate this as best we can. Please read and understand the following rules regarding returns.

1. Purchaser must contact us prior to making any return.
2. All returns must be made within 30 days they are received.
2. Purchaser is responsible for ALL return shipping charges.
3. Items returned must be in "like new" sellable condition.
4. All sales items are final and may not be returned.
5. Shipments that are refused by purchaser for any reason will be charged a 10% restocking fee. In addition, any and all shipping costs incurred in the transaction will be charged to the purchaser.
 

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