Shipping Policy
We currently offer two shipping options: Express or Standard Service. For Express Service, we may use FedEx, DHL or UPS based on our discretion. The same shipping charges apply to any of the Express Services that we offer.
Transit time 2 to 7 days for Express Service, and 2 to 3 weeks for Standard Service.
* Please keep in mind weather conditions during the winter months can effect transit time.
All shipping costs are calculated automatically by our shopping cart based on the weight of the product(s) selected and destination. See tables below for a quick reference for express or standard shipping charge corresponding to weight.
Express service zoning - determine the zone your country belongs to and refer to the table below for shipping charges:
| Zone A | Singapore |
| Zone B: | Hong Kong, Macau, Philippines, Taiwan, Thailand and Vietnam |
| Zone C: | Brunei, China, Indonesia, Japan, New Zealand and South Korea |
| Zone Australia | Australia |
| Zone D: | Puerto Rico. |
| Zone USA, Canada: | United States (USA), Canada |
| Zone E: | Austria, Belgium, Channel Islands, Czech Republic, Denmark, England, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Laos, Liechtenstein, Luxembourg, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Slovak Republic, Spain, Sri Lanka, Sweden, Switzerland, United Kingdom and Vatican City |
| Zone India | India |
| Zone F: | Albania, Algeria, Andorra, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Barbuda, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bonaire, Brazil, British Virgin Islands, Bulgaria, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, French Guiana, Georgia, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Haiti, Honduras, Jamaica, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Macedonia, Maldives, Malta, Martinique, Moldova, Montserrat, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Romania, Russia, Saba, Saipan, Saudi Arabia, Slovenia, St. Barthelemy, St. Croix, St. Eustatius, St. John, St. Kitts & Nevis, St. Lucia, St. Martin, St. Thomas, St. Vincent, Suriname, Syria, Trinidad & Tobago, Turkey, Turks & Caicos Islands, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela and Yemen. |
| Zone G: |
American Samoa, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Congo, Djibouti, Eritrea, Ethiopia, French Polynesia, Gabon, Gambia, Ghana, Guinea, Iceland, Ivory Coast, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Morocco, Mozambique, Namibia, Niger, Nigeria, Palau, Reunion Island, Rwanda, Senegal, Seychelles, South Africa, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia and Zimbabwe |
Express service charges
|
Weight (g)
|
Zone A
|
Zone B
|
Zone C
|
Zone Australia |
Zone D
|
Zone USA, Canada
|
Zone E
|
Zone F
|
Zone India |
Zone G
|
|
500
|
$7.00
|
$11.00
|
$14.00
|
$10.00
|
$10.00
|
$13.00
|
$15.50
|
$22.00
|
$20.00
|
$25.00
|
|
1000
|
$10.00
|
$15.00
|
$19.00
|
$15.00
|
$17.00
|
$20.00
|
$22.00
|
$31.50
|
$29.00
|
$35.00
|
|
1500
|
$14.00
|
$19.50
|
$25.00
|
$20.00
|
$24.00
|
$26.00
|
$29.00
|
$40.00
|
$38.00
|
$44.00
|
|
2000
|
$17.00
|
$24.00
|
$30.00
|
$23.00
|
$29.00
|
$32.00
|
$36.00
|
$48.00
|
$47.00
|
$53.00
|
|
2500
|
$20.00
|
$28.50
|
$35.00
|
$28.00
|
$34.00
|
$37.00
|
$43.00
|
$56.00
|
$56.00
|
$58.00
|
|
3000
|
$22.00
|
$33.00
|
$41.00
|
$39.00
|
$40.00
|
$43.00
|
$48.00
|
$65.00
|
$62.00
|
$73.00
|
|
3500
|
$24.00
|
$37.00
|
$47.00
|
$45.00
|
$45.00
|
$47.00
|
$55.00
|
$75.00
|
$71.00
|
$86.00
|
|
4000
|
$26.00
|
$42.00
|
$52.00
|
$51.00
|
$50.00
|
$53.00
|
$62.00
|
$85.00
|
$80.00
|
$98.00
|
|
4500
|
$28.00
|
$48.00
|
$58.00
|
$54.00
|
$56.00
|
$59.00
|
$68.00
|
$96.00
|
$89.00
|
$111.00
|
|
5000
|
$30.00
|
$51.00
|
$64.00
|
$59.00
|
$61.00
|
$64.00
|
$75.00
|
$105.00
|
$98.00
|
$124.00
|
|
5500
|
$31.00
|
$52.00
|
$65.00
|
$63.00
|
$64.00
|
$67.00
|
$78.00
|
$110.00
|
$101.00
|
$128.00
|
|
6000
|
$32.00
|
$54.00
|
$66.00
|
$65.00
|
$67.00
|
$69.00
|
$81.00
|
$114.00
|
$105.00
|
$132.00
|
|
6500
|
$33.00
|
$56.00
|
$68.00
|
$68.00
|
$69.00
|
$71.00
|
$84.00
|
$118.00
|
$109.00
|
$138.00
|
|
7000
|
$34.00
|
$58.00
|
$72.00
|
$71.00
|
$73.00
|
$74.00
|
$87.00
|
$123.00
|
$113.00
|
$142.00
|
|
7500
|
$35.00
|
$60.00
|
$75.00
|
$75.00
|
$76.00
|
$77.00
|
$89.00
|
$126.00
|
$117.00
|
$147.00
|
|
8000
|
$36.00
|
$62.00
|
$77.00
|
$77.00
|
$79.00
|
$80.00
|
$92.00
|
$130.00
|
$120.00
|
$151.00
|
|
8500
|
$37.00
|
$64.00
|
$79.00
|
$79.00
|
$82.00
|
$83.00
|
$96.00
|
$135.00
|
$124.00
|
$156.00
|
|
9000
|
$38.00
|
$66.00
|
$81.00
|
$81.00
|
$85.00
|
$87.00
|
$100.00
|
$140.00
|
$128.00
|
$159.00
|
|
9500
|
$39.00
|
$68.00
|
$83.00
|
$83.00
|
$88.00
|
$90.00
|
$105.00
|
$144.00
|
$132.00
|
$165.00
|
|
10000
|
$40.00
|
$70.00
|
$85.00
|
$85.00
|
$90.00
|
$93.00
|
$108.00
|
$148.00
|
$136.00
|
$168.00
|
|
10500
|
$41.00
|
$72.00
|
$87.00
|
$87.00
|
$92.00
|
$95.00
|
$111.00
|
$152.00
|
$138.00
|
$174.00
|
Note: 1000g = 1kg = 2.2 lb
Standard service zoning - determine the zone your country belongs to and refer to the table below for shipping charges:
| Zone X: | Afghanistan, Bangladesh, Bhutan, Brunei, China, Christmas Island, Cocos (Keeling) Island, Cook Island, Fiji, French Polynesia, Guam, Hong Kong, India, Indonesia, Japan, Kampuchea, Kiribati, Korea Selatan, Korea Utara, Laos, Macau, Maldives, Marshall Islands, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Norfolk Island, Oman, Pakistan, Papua New Guinea, Philippines, Ryuku Island, Samoa American, Samoa Western, Singapore, Solomon Island, Sri Lanka, Tahiti, Taiwan, Thailand, Tibet, Tokelau Island, Tonga, Turvalu, Vanuatu, Vietnam, Wallis And Futuna. |
| Zone Y: | Albania, American Samoa, Austria, Bahrain, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Egypt, Falkland Islands, Finland, France, Germany, Gibraltar (Uk), Greece, Greenland, Hungary, Iceland, Iran, Iraq, Ireland, Isle Of Man, Israel, Italy, Jordan, Kuwait, Lebanon, Liechtenstein, Luxembourg, Monaco (France), Nothern Mariana Island, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Spain, Sweden, Switzerland, Syria, Turkey, Ukraine, United Kingdom, Vatican City, Yemen Arab Republic and Yugoslavia. |
| Zone Z: | Alaska, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Azores, Bahamas, Barbados, Belize, Benin, Bermuda (Uk), Bolivia, Botswana, Brazil, British Colombia, Burkina Faso, Burundi, Cameroon, Canada, Canary Island, Cape Verde, Cayman Islands, Central African, Rep., Chad, Chile, Colombia, Comoros, Congo, Congo Dem Rep (Zaire), Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Ethiopia, Faroe Island, French Guiana, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii (Us), Honduras, Ivory Coast, Jamaica, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Madeira, Malawi, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico, Montserrat (Uk), Morocco, Mozambique, Namibia, Netherlands Antilles, New Foundland, Nicaragua, Niger, Nigeria, Panama, Paraguay, Peru, Puerto Rico, Reunion Island, Rwanda, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, St. Christopher Nevis, St. Helena (Uk), St. Lucia, St. Pierre And Miquelon, St. Vincent And The Grenadines, Sudan, Suriname, Swaziland, Tanzania, Togo, Transkei, Trinidad & Tobago, Tristan Da Cunha, Tunisia, Turks & Caicos Islands, Uganda, United States, Uruguay, Venda, Venezuela, Virgin Island (Uk), Virgin Island (Usa), Wake Island (Usa), Zambia and Zimbabwe. |
Standard service charges:
|
Weight (g)
|
Zone X
|
Zone Y
|
Zone Z
|
Australia
|
Holland
|
UAE
|
Norway
|
Slovak
|
|
100
|
$1.50
|
$1.50
|
$1.50
|
$1.50
|
$1.50
|
$1.50
|
$1.50
|
$1.50
|
|
200
|
$2.50
|
$3.50
|
$4.50
|
$2.50
|
$3.50
|
$3.50
|
$3.50
|
$4.50
|
|
300
|
$3.50
|
$4.50
|
$6.50
|
$3.50
|
$4.50
|
$4.50
|
$4.50
|
$6.50
|
|
400
|
$4.50
|
$6.50
|
$8.50
|
$4.50
|
$6.50
|
$6.50
|
$6.50
|
$8.50
|
|
500
|
$5.50
|
$8.00
|
$11.00
|
$5.50
|
$8.00
|
$8.00
|
$8.00
|
$11.00
|
|
600
|
$6.50
|
$10.00
|
$13.00
|
$6.50
|
$10.00
|
$10.00
|
$10.00
|
$13.00
|
|
700
|
$8.00
|
$12.00
|
$17.00
|
$8.00
|
$12.00
|
$12.00
|
$12.00
|
$17.00
|
|
800
|
$9.50
|
$14.00
|
$19.00
|
$9.50
|
$14.00
|
$14.00
|
$14.00
|
$19.00
|
|
900
|
$11.00
|
$16.00
|
$21.00
|
$11.00
|
$16.00
|
$16.00
|
$16.00
|
$21.00
|
|
1000
|
$12.00
|
$18.00
|
$23.00
|
$12.00
|
$18.00
|
$18.00
|
$18.00
|
$23.00
|
|
2000
|
$22.00
|
$33.00
|
$46.00
|
$22.00
|
$33.00
|
$33.00
|
$33.00
|
$46.00
|
|
3000
|
$32.00
|
$48.00
|
$69.00
|
$32.00
|
$48.00
|
$48.00
|
$48.00
|
$56.50
|
|
4000
|
$42.00
|
$63.00
|
$92.00
|
$42.00
|
$49.50
|
$63.00
|
$63.00
|
$69.50
|
|
5000
|
$52.00
|
$78.00
|
$115.00
|
$42.70
|
$58.10
|
$65.00
|
$80.10
|
$82.50
|
|
6000
|
$62.00
|
$93.00
|
$138.00
|
$48.30
|
$66.70
|
$67.00
|
$91.70
|
$95.50
|
|
7000
|
$72.00
|
$108.00
|
$161.00
|
$53.90
|
$75.30
|
$69.00
|
$103.30
|
$108.50
|
|
8000
|
$82.00
|
$123.00
|
$184.00
|
$59.50
|
$83.90
|
$71.00
|
$114.90
|
$121.50
|
|
9000
|
$92.00
|
$138.00
|
$207.00
|
$65.10
|
$92.50
|
$78.00
|
$126.50
|
$134.50
|
|
10000
|
$102.00
|
$153.00
|
$230.00
|
$70.70
|
$101.10
|
$85.00
|
$138.10
|
$147.50
|
|
20000
|
$204.00
|
$306.00
|
$460.00
|
$126.70
|
$187.10
|
$155.00
|
$254.10
|
$277.50
|
|
30000
|
$306.00
|
$459.00
|
$690.00
|
$182.70
|
$273.10
|
$225.00
|
$370.10
|
$407.50
|
|
40000
|
$408.00
|
$612.00
|
$920.00
|
$238.70
|
$359.10
|
$295.00
|
$486.10
|
$537.50
|
|
50000
|
$510.00
|
$765.00
|
$1,150.00
|
$294.70
|
$445.10
|
$365.00
|
$602.10
|
$667.50
|
Standard shipping does not have a tracking number and is not insured. It will usually takes 2 to 3 weeks to reach you but depending on the efficiency of your local post administration, festive season, weather condition, location etc, we have had cases where it took 5 weeks to arrive, and in some very rare cases up to 7 weeks. A shipment is only deemed lost if it's not received in the 7th week your order is shipped out.
Express Service to less populated or accessible areas will incur a surcharge. The extended area surcharges cannot be calculated automatically by our shopping cart and can only be assessed manually by our packing & shipping personnel when an order is received. Customers will be informed about it should this rare circumstance occur.
Express ship methods are currently not available for APO/FPO addresses. For APO/FPO addresses, all orders will be shipped via our Standard Service only
Our goal is to process all orders within 2 business days of receipt. Orders are processed and shipped during regular business hours (Monday through Friday, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days. Please note that additional fees may apply for incomplete or incorrect addresses.
Substitutions and Out-of-Stock Merchandise
In those unforeseen instances when product demand is higher than our supply of a particular item or product, we will attempt to contact you via email and gain your consent to replace or substitute the items, or have it refunded.
Canceling an Order
You may cancel an order at any time prior to processing at our center by emailing us. Unfortunately, we are not able to cancel orders once they have been shipped
Tracking Your Packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:
UPS
Package tracking: www.ups.com/tracking/tracking.html
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com.
Federal Express
Package tracking: www.fedex.com/us/tracking/
U.S. customer service: (800) GoFedEx or (800) 463-3339
DHL
Package tracking: http://track.dhl-usa.com/TrackByNbr.asp
U.S. customer service: 1-800-CALL-DHL (1-800-225-5345), or http://www.dhl-usa.com/email/i_emailairborne_optn.asp?nav=ContactUs/EmailUs
Tax
All International taxes, duties, and fees are the responsibility of the customer; the international rate charged is dependent upon individual country tax rates.
Damaged Shipment:
Only shipments with our Express Service are insured. Should any merchandise arrive damaged, please retain all packing materials and product. These Express Services may require evidence of the damage in order to pay any claim. Please contact us within 24 hours of receiving your package with damaged merchandise and we will instruct you of the next step.
We cannot be held responsible for packages left on porches due to special instructions left for your courier driver.
Return Policy
We want you to be happy with the products that you purchase here at FengshuiMall.com so that you can fully harness their energy. We understand that sometimes a product must be returned and we will facilitate this as best we can. Please read and understand the following rules regarding returns.
1. Purchaser must contact us prior to making any return.
2. All returns must be made within 30 days they are received.
2. Purchaser is responsible for ALL return shipping charges.
3. Items returned must be in "like new" sellable condition.
4. All sales items are final and may not be returned.
5. Shipments that are refused by purchaser for any reason will be charged a 10% restocking fee. In addition, any and all shipping costs incurred in the transaction will be charged to the purchaser.
